Privacy policy
BiteLane is a product of SSSP Business Solutions (GST No. 07ARPPA0353C1ZB), New Delhi, India ("we"). Last updated 7 November 2026.
BiteLane lets food stalls take orders by QR code. There are two kinds of people who use it: stall owners, who log in to the BiteLane app, and customers, who scan a stall's QR code and order without an account. This page explains what we collect from each.
What we collect
| Who | What | Why |
|---|---|---|
| Stall owner | Where the stall stands: city, area or address, and optionally a pinned map location if you tap "Use my current location" | So we know where each stall operates and can support it and report on it |
| Stall owner | At sign-up: your name, age and gender (you can choose "prefer not to say"), and a record of when you agreed to the Terms and this policy | To know who runs each stall, to check that owners are 18 or older, and to keep proof of your agreement |
| Stall owner | Mobile number; stall name, menu, language and (if you add it) your UPI ID; the orders placed at your stall | To log you in with a one-time code and run your stall's queue |
| Stall owner | If you connect your own payment provider: its keys, stored encrypted and never shown again | So customers can pay your account online |
| Stall owner | If you use "Add menu from a photo": the photo of your menu. It is read to find dish names and prices and is not stored; only the dishes you choose to add are saved | To save you typing your menu |
| Stall owner | If you buy a plan: name, business name, email, state and GSTIN (optional) | To issue a GST invoice and a payment link |
| Stall owner | A notification address for your phone, if you turn on order alerts | To alert you to new orders |
| Stall owner | Activity log: actions taken in the app, the time, and your IP address (kept about 90 days) | Security, fixing problems and support |
| Customer | The order: items, notes, dine-in or takeaway, payment method and token number. We do not ask for your name, phone number or email. | So the stall can prepare and hand over your order |
| Customer | If you tap "Notify me when ready": a notification address for your browser. It is deleted when the order is collected or cancelled. | To tell you when your order is ready |
| Customer | Your chosen language, saved on your own phone | To show the page in your language |
We do not track your location, and we do not collect your contacts or microphone. We keep only the stall address the owner types and, if the owner taps "Use my current location", that one pinned spot (it is asked for only at that moment, never in the background). Customers' locations are never collected, and we do not keep photos: a menu photo you choose to scan is processed and then discarded. We do not see card numbers or UPI PINs: UPI is paid in your own UPI app, and online payments are taken by the stall's own payment provider.
Who we share it with
We do not sell your data and we do not show advertising. We use these services to run BiteLane:
- Google Cloud for hosting.
- APITxt to send login codes and renewal reminders by WhatsApp or SMS to owners' mobile numbers.
- Zoho Books and Zoho Payments for subscription invoices and payments. They receive an owner's invoice details when a plan is bought.
- Razorpay, Cashfree or PhonePe, only if a stall owner connects their own account for online payments from customers.
- Anthropic, an AI provider, which receives a menu photo only when an owner uses "Add menu from a photo", so it can read the dishes and prices. We ask it to return only the menu items; we do not send names or phone numbers with the photo.
- Google Translate, which receives the text of menu items (such as item names) to translate them. No personal data is sent.
- Browser push services (Google, Apple or Mozilla) carry notifications to phones that turned them on.
- Google Analytics on this website's pages (not inside the ordering pages) to count visits.
We may disclose information if the law requires it.
How long we keep it
- Your stall, menu and orders: while your account exists. Deleting your account removes them.
- Activity log: about 90 days.
- Tax invoices we have issued: kept in our accounting records for as long as the law requires.
Security
All traffic uses HTTPS. Login uses one-time codes sent to your phone. Payment-provider keys are encrypted. Only a small number of people at SSSP can reach the admin tools, and their actions are logged. No system is perfectly secure, so please log out on shared phones.
Your choices
- Delete your account any time: BiteLane app, Settings, "Delete my account". More on how deletion works.
- Turn off order alerts in Settings, or block notifications in your phone settings.
- Ask for a copy or a correction of your data by emailing us from your registered number's contact details.
Children
BiteLane is for stall owners and their customers. It is not aimed at children under 13 and we do not knowingly collect their data.
Demo account
For app-store review we keep one demo stall with made-up data. It holds no personal data.
Related policies
Our Terms of Service (section 14 covers BiteLane), our Refund & Cancellation Policy (section 10 covers BiteLane) and the SSSP website privacy policy, which covers ssspsolutions.in.
Changes
If we change this policy we will update the date above and, for important changes, tell owners in the app.
Contact
Questions, requests or complaints about your data: bitelane@ssspsolutions.in. SSSP Business Solutions, A-57, Street No. 5, Jagat Puri, Krishna Nagar, New Delhi, Delhi 110051, India. Phone +91 99909 22240. We aim to reply within 30 days, sooner where the law requires.