Delete your BiteLane account

Last updated 3 November 2026.

In the app (fastest)

Open the BiteLane app and log in.
Tap the ⚙ (Settings) button at the top.
Scroll down to Delete my account, tap it, and type DELETE to confirm.

The deletion happens straight away.

By email

If you cannot log in, email bitelane@ssspsolutions.in with the mobile number you log in with and the stall name. We will confirm with a code sent to that number, then delete the account, normally within 7 days.

What is deleted

Your login, stall, menu and all orders placed at your stall.
Your invoice details (name, business, email, state, GSTIN) and invoices held in BiteLane.
The phones you turned order alerts on for, and your login sessions.
Your activity log entries.

What we keep

Tax invoices we have already issued stay in our accounting records (Zoho Books) because the law requires us to keep them. They are not used for anything else. A plan you have paid for is not refunded automatically; please see the refund policy.

Customers

Customers do not have accounts, so there is nothing to delete. An order's "notify me" notification address is removed automatically when the order is collected or cancelled. For anything else, write to us at the address above.